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Welcome to Help Center

A faster and easier query experience

Getting Started with 10n

  • Documents
    • Can I submit a document in a language different from English?
    • Which type of documents do I need to verify my account?
    • How much time it takes to verify the documents?
  • General questions
    • What are the password requirements?
    • In which currencies can I open an account?
    • Can I open more than one account?
  • First Steps
    • What do I need to get Started?
    • How much money do I need to start?
    • What investments can I make with a 10n account?
    • What are the technical requirements to open a 10n account?

Trading with 10n

  • Stocks
    • What type of instruments can I trade with 10n?
    • How do I know if the stocks that I have pay dividends?
    • I couldn’t find a certain company/stock?
    • Are all symbols/stocks shortable?
    • Which stocks are available through 10n?
    • Can I trade fractional shares?
    • Can I transfer assets in and out of 10n?
  • General
    • What are the market and extended trading hours with 10n?
    • What is settlement?
    • How can I close a position?
    • What is short selling?
    • How can I open a Buy position?
    • What is the spread?
  • Watchlist and Reports
    • How can I get a report of my trading activity?
    • Can I get a detailed report of my order?
    • How can I create my own watchlist?
  • Corporate events
    • How do I know if the stocks that I have pay dividends?
    • What is reverse stock split?
    • What is a Merger?
    • What is Spin-Off?
    • What is Stock Split?
    • How will I receive the dividends from my positions?
    • Will I receive shares as a result of a merger, spin-off, acquisition or stock dividend?
    • What are corporate actions?
  • Orders
    • What is a Market order?
    • What is a Limit order?
    • What is a Stop order?
    • How can I place a short sell order?
    • How is the estimated order value calculated?
    • What are the aggressive limit ranges?
    • How long my order is valid?
    • Why is my order in a certain status?
    • What does partial fill mean?
    • Why did my order get executed at a different price?
    • How can I modify / cancel an order?
    • Where was my order executed?
    • What is Stop loss order?
    • What happens when the market is closed – order status, stock value, etc.?

Account and Funds management

  • Deposits
    • How long will it take for my money to reach my 10n account?
    • Can I make deposit from a payment method under different name?
    • Do I need a bank account in USD in order to fund my 10n account?
    • How do I fund my account?
  • Withdrawals
    • What is the minimum withdrawal amount?
    • How long does it take to receive the money from my withdrawal?
    • Why can’t I withdraw my cash immediately?
    • Is there a limit for the number of withdrawals?
    • How do I withdraw funds from the 10n app?
  • My account
    • What is my account P&L?
    • What is my account Total value?
    • How can I close my 10n account?
    • How is my Portfolio value calculated?
    • How to log in to my account?
  • Changing my details
    • How can I change my password?
    • How can I change my email and phone number?
    • How can I change my address?

Fees

  • What are the exchange fees for transactions in different currency than USD?
  • Trading fees
    • What are the regulatory fees?
    • Are there any fees for opening an account with 10n or any hidden fees?
    • What are the short locate fees?
    • Are there any fees for buying/selling stocks on 10n?
    • Do you charge inactivity fees?
  • Transaction fees
    • What are the deposit fees?
    • What are the exchange fees for transactions in different currency than USD?
    • Do you charge withdrawal fees?
    • Do you charge conversion fees?

Data and security

  • Account security
    • What if my phone was lost or stolen?
    • Can I set two-step authentication?
    • You think that your account is hacked?
  • Data and protection
    • What is your privacy policy?
    • Under what regulations is 10n?
    • How are my funds protected with 10n?
    • Why do you request my Personal Information?

General

  • Frequently asked questions
    • In which countries 10n is available?
    • How does 10n make money if it offers $0 commission?
    • Do you have PDT rule?
    • What are the sources on your news feed?
    • How to contact 10n support?
    • Can I open a demo account?
  • Home
  • Help Center
  • Data and security
  • Data and protection
  • What is your privacy policy?

What is your privacy policy?

In order to sign a contract and to open and maintain client accounts, we obtain and hold personal information. This document was prepared in accordance with the requirements of the General Data Protection Regulation and Personal Data Protection Act. The purpose of this document is to inform you about the nature, scope and purpose of the collection and processing of your personal data when you use our services and/or our mobile apps or our websites: 10n.com and www.alaricsecurities.com, operated by Alaric Securities OOD (“Alaric Securities”, “we”, “us”) and what are your fundamental rights and obligations under the GDPR.

What sort of information do we need and why? #

In the course of opening an account and provision of services, we need to collect information about:

– your identification data such as name, address, ID document, date of birth, tax identification number, contact details and other similar information, that will enable us to establish your identity;

– information about your occupation, experience and knowledge in order to assess whether our services are appropriate to you;

– your financial situation, employment status, the source of your funds in order to prevent fraud and meet the anti-money laundering requirements;

– information about your bank details and other payment processing information as requested by the respective payment services providers.

We may also collect and process information about you through your use of our website and our app. Such information may include, among others, site areas visited, pages viewed, frequency and duration of your visit, the Internet Protocol (IP) address used to connect your computer to the internet, your login information, your geographic location, your browser and browser plug-in type and version, your operating system and platform, and other indirect personal data. Whenever we process such information, we will aim at always using it on an aggregated and anonymized basis.

Personal data that may be processed includes any type of electronic communications such as emails, chat messages, telephone conversations. In some cases, we may use your data although you are not our client, e.g. if you are a beneficial owner or a director of our corporate client.

We will request this information from you through our application forms, and also use our own records and information from other sources where applicable. If you do not provide necessary information, we may be unable to provide you with the service you have requested or to continue providing it. In addition, our website uses a range of cookies to improve and personalize your experience. More information about these can be found in our Cookies Policy.

How will this information be used? #

We collect your data in order to fulfill our legal obligations, to fulfill our contractual obligations in connection to our legitimate interest in the services we provide, to enhance the services offered to you and to our customers in general.

Particularly we use the information we collect to:

– provide the services requested by you and carried out in relation to our agreement;

– verify your identity, open and manage your account;

– meet our regulatory obligations;

– process your requests related to the services (deposit and withdrawals, transactions, tax and other information demands);

– manage client relationships by means of electronic, telephone or chat communication, entering into and executing transactions with financial instruments;

– opening a demo account with us or having chat or email communication;

– improve and personalize our services to enhance your trading experience;

– provide you with market information that we believe may be relevant to you and send you important account and services related data by different communication channels, including surveys, in-app notifications, platform messages and emails we think would be of interest to you;

– do marketing communications with you about updates to our products and services and informing you about any promotions offered by us, as long as it is in our legitimate interest or you have consented to receive such communications and unless you choose to opt-out of them.

We will not sell your personal data, but it may be disclosed to:

• Any courts, regulatory or other competent authorities – in compliance with or as it is required by law;

• Other companies within the Alaric Securities group;

• Other third-party service providers we need to carry out our activity;

• Anyone you may authorise, or who may be authorised under the terms of our contract.

We will require any organisation to whom we disclose your information or who may obtain it on our behalf to ensure its confidentiality, and to handle it in accordance with the General Data Protection Regulation and Personal Data Protection Act.

How will we store your confidential information? #

Your information will be held on our secure computer systems and paper files. We have in place systems and procedures to prevent unauthorised access, improper modification or disclosure, misuse or loss of information.

How long we will store your information? #

We need to hold your information for some time after you have given it to us, even if we no longer have a relationship with you. How long we will store your data depends on the statutory regulatory terms applicable to our business. Once we consider that your information is no longer needed, we will destroy it.

Your rights under GDPR #

According to GDPR you may:

– request a copy of the personal information we hold about you;

– ask us to amend any factual inaccuracies;

– object to the processing of your personal data for the purposes of legitimate interest;

– object to the processing of your personal data for direct marketing purposes;

– request erasure of personal data, in the extend provided by applicable law.

Updated on December 4, 2023
Under what regulations is 10n?
Table of Contents
  • What sort of information do we need and why?
  • How will this information be used?
  • How will we store your confidential information?
  • How long we will store your information?
  • Your rights under GDPR
  • Terms of Use
  • Data Privacy
  • Cookies Policy
  • Fees
  • Documents
  • Terms of Use
  • Data Privacy
  • Cookies Policy
  • Fees
  • Documents

© 2023, 10n. All rights reserved.

10n.com™ is a trademark of First London Brokers Limited, authorised and regulated by the UK Financial Conduct Authority (firm reference number 783168), with registered address at One Fleet Place, London, EC4M 7WS and principal place of business, Innovation 11, Watermill Wharf, Canal Road, Rochester, Kent, ME2 4DT.

The commission-free trading and investment service is provided by Alaric Securities OOD, authorized and regulated by FSC (registration number: RG-03-236-1) with registered address and principal place of business at 20 Todor Alexandrov Blvd, 1303 Sofia, Bulgaria.

Client assets are protected for up to 20,000 EUR by the Bulgarian Investor Compensation Fund in case of an insolvency event.

10n does not provide an investment advice and individual investors should make their own decisions or seek independent advice. Investing involves risks. The value of investments can go up as well as down and you may receive back less than your original investment or lose your entire investment. The past performance of a security, or financial product does not guarantee future results or returns. Keep in mind that while diversification may help spread risk, it does not assure a profit or protect against loss in a down market. There is always the potential of losing money when you invest in securities or other financial products. Investors should consider their investment objectives and risks carefully before investing.
Apple, the Apple logo, iPod, iPad, iPod touch and iTunes are trademarks of Apple Inc., registered in the US and other countries. iPhone is a trademark of Apple Inc. App Store is a service mark of Apple Inc.

This website is owned and operated by Alaric Securities OOD.

  • Features
  • Stock Trading
  • Short Selling
  • Extended Trading Hours
  • Discover the Market
  • Advanced Charting
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  • Short Selling
  • Extended Trading Hours
  • Discover the Market
  • Advanced Charting
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